Arai888 Privacy Policy – Malaysia Player Personal Data Protection

In operating the platform, arai888 collects several categories of personal data. Below is an overview of the types of data we collect and their purposes:

We do not collect sensitive data categories such as health information, political views, or religious beliefs unless directly required by law or at your own request.

Arai888 collects personal data through the following means:

• Directly from You: When you register an account, complete your profile, make a deposit or withdrawal, contact customer support, or respond to a survey.
• Automatically: When you use our platform, the system automatically records technical data such as your IP address, device information, in-platform navigation history, and usage patterns via cookies and similar tracking technologies.
• From Third Parties: In certain cases, such as during identity verification or anti-fraud checks, we may receive data from licensed third-party identity verification service providers. All such providers are bound by strict data confidentiality agreements.
• From Payment Providers: Transaction information required to verify deposits and process withdrawals is received from the payment service providers you use.

Arai888 uses collected personal data solely for lawful and permitted purposes. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and manage your account on the arai888 platform.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions accurately and securely.
• KYC and Anti-Fraud Compliance: To comply with legal requirements relating to identity verification and anti-money laundering.
• Service Improvement: To understand how users interact with the platform and make meaningful improvements.
• Service Communications: To send important notifications related to your account, policy changes, or technical disruptions.
• Customer Support: To handle enquiries, complaints, and support requests effectively.
• Platform Security: To detect and prevent fraudulent activity, hacking, or platform abuse.
• Marketing Communications (with consent): To send information about promotions, bonuses, and the latest offers — only if you have consented to receive such communications.

Arai888 does not sell your personal data to any party. However, in the course of operating the platform, we share necessary data with a limited and trusted set of third-party categories in the following situations:

• Payment Service Providers: FPX, Touch 'n Go, GrabPay, Boost, and other payment providers receive the transaction data necessary to process your deposits and withdrawals.
• Game Software Providers: Providers such as Pragmatic Play, NetEnt, and others receive user IDs and wagering data required to run games properly.
• Identity Verification Services: Licensed third-party KYC providers receive the data required to verify your identity during the verification process.
• Legal Authorities: arai888 will disclose required data to the relevant authorities when mandated by law, court order, or for law enforcement purposes.
• Cloud Services and Infrastructure: Hosting and data processing service providers acting as data processors on behalf of arai888, subject to strict data protection agreements.

All third parties we work with are required to comply with data security standards equal to or higher than those applied by arai888 itself.

Arai888 continuously invests in security infrastructure to protect your personal data. The security measures we employ include:

• Data Encryption: All sensitive data is stored in encrypted form using the latest industry-standard encryption algorithms. Data in transit is protected by 256-bit SSL/TLS.
• Access Control: Access to members' personal data is restricted to staff who genuinely need it to perform their duties. All access is logged and monitored.
• Continuous Monitoring: Our systems are monitored around the clock to detect security threats, intrusion attempts, and suspicious activity.
• Security Audit: arai888 conducts regular security audits and penetration testing to identify and remediate potential vulnerabilities before they can be exploited.
• Two-Factor Authentication: Two-factor authentication is available for all member accounts as an additional layer of protection against unauthorised access.

The arai888 platform uses cookies and similar tracking technologies to enhance user experience and collect information about how the platform is used. The types of cookies used are:

• Essential Cookies: These cookies are required for the platform's core functions — such as maintaining your login session. Without these cookies, the platform will not work properly. These cookies cannot be disabled.
• Functional Cookies: Cookies that remember your preferences and settings such as language and display theme, so you don't have to set them again each time you use the platform.
• Analytics Cookies: Cookies that collect information about how users interact with the platform — pages visited, time spent, and features used — to help us understand and improve the user experience.
• Security Cookies: Cookies that help detect and prevent fraudulent activity and unauthorized access to the platform.

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. For more information on managing cookies in your browser, please refer to your browser's help documentation.

Arai888 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.

In general, data retention periods are as follows:

• Active Account Data: Retained for as long as your account remains active on the arai888 platform.
• Transaction Data: Retained for a minimum of 7 years from the transaction date to comply with financial reporting and anti-money laundering legislation.
• KYC Data: Retained for a minimum of 5 years after the business relationship ends, as required by applicable law.
• Communication Data: Customer support communication logs are retained for 2 years for reference and service quality purposes.
• Technical & Log Data: System logs are retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, data will be securely deleted or anonymised (rendered non-identifiable) in accordance with industry-standard procedures.

As an arai888 member and data subject, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, contact the arai888 support team via Live Chat or email at [email protected]. We will respond to your request within 30 business days.

The arai888 platform is for adult users aged 18 and above only. arai888 does not knowingly collect or process personal data from individuals under 18 years of age.

If we discover or are notified that personal data of a person under 18 years of age has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian who believes your child has registered or provided personal information to our platform, please contact the arai888 support team immediately so that appropriate action can be taken.

Arai888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each update will be accompanied by a new "Last Updated" date at the top of this page.

For material changes that significantly affect how we process your data, we will endeavour to notify you in advance via an in-platform notification or the email address registered to your account.

Your continued use of the arai888 platform after the effective date of the updated Privacy Policy will be considered your acceptance of the changes made. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or complaints regarding how arai888 handles your personal data, we encourage you to reach out to us through the following channels:

• Live Chat: The fastest way to get a response — available 24/7 directly within the arai888 platform.
• Email: [email protected] — for more detailed written enquiries or formal requests relating to your data rights.

Our team is committed to responding to all privacy-related inquiries within 3 working days. For formal data rights requests (such as data access or deletion requests), we will provide a full response within 30 working days.